Shipping policy
Shipping Policy
Processing time
Orders are processed within [2–5] business days. During the holidays, processing can take up to [7–10] business days. Once your order is processing, we can’t change it, so please double-check your shipping address at checkout. We ship on business days only, not weekends or holidays.
Delivery estimates
After your order ships, estimated delivery times are:
| Location | Estimated delivery |
|---|---|
| United States | [7–14] business days |
| Canada & Europe | [10–14] business days |
| Australia & New Zealand | [10–21] business days |
| Rest of world | [15–30] business days |
These are estimates, not guarantees, and they don’t include processing time. Delays from customs, weather, holidays or carriers are outside our control.
Holiday orders
Buying a gift? We recommend ordering by [date] for delivery before [holiday].
Tracking
Every order ships with tracking. You’ll get an email with your tracking number once it ships. Tracking can take a few days to update. If it’s been more than 5 business days with no update, email us.
Duties and taxes
International orders may be charged import duties, taxes or customs fees by your country. These are the customer’s responsibility. If you refuse a package, you’re responsible for those fees and return shipping costs.
Lost, stolen or damaged packages
If you added Shipping Protection at checkout, we’ll replace or refund any package that’s lost, stolen or damaged in transit. Just email us within 7 days of the expected delivery date. Without Shipping Protection, we’re not responsible for packages marked as delivered, but we’ll help you file a claim with the carrier.
Wrong address
It’s the customer’s responsibility to enter the correct shipping address. We can’t redirect orders once they’ve shipped. If a package is returned to us because of an incorrect address, we’ll reship it once you cover the new shipping cost.
Questions?
Email eaudecozy@outlook.com.